Return & Refund Policy
1. Official Return Validity Period
The official return and refund valid period of our store is 30 calendar days from the date of customer package signing. All return applications must be initiated within the valid period through the official website after-sales system. Overdue return applications will not be accepted due to international cross-border logistics and product safety management regulations.
2. Product Return Qualification Standards
Returned goods must be in original new condition, with complete original packaging, intact anti-counterfeiting seals, unopened product bodies, and no traces of use, extrusion, or damage. Hygiene-sensitive personal care products such as facial cleansers, body lotions, toothbrushes, and makeup tools are non-returnable once opened to ensure public health safety.
3. Refund Execution Standards
For qualified returned products, we will implement a full refund of the product unit price. Logistics shipping fees, remote surcharges, and customs taxes are non-refundable items. If the return is caused by our unilateral errors including wrong goods delivery, missing items, and product quality defects, we will bear all return shipping costs and provide full refunds.
4. Defective & Wrong Goods Processing
For products with quality problems, leakage, damage, expiration, and wrong delivery, customers can submit after-sales applications within 7 days after signing for receipt. After we verify the effective photos and video evidence provided by customers, we can choose free replacement, partial refund, or full refund according to the actual situation, without requiring customers to return defective goods.