FAQ

All our personal care products have passed international authoritative safety certifications including EU CE certification, FDA registration, and cosmetic safety ingredient testing. Each product is equipped with a complete safety test report, ingredient safety certificate, and qualified product certificate, which meet the sales and use standards of most countries around the world.

 After we receive and inspect the returned products and confirm that they meet the return standards, we will initiate the refund process within 1–2 working days. The refund will be credited to the user’s original payment account within 3–7 working days. The specific arrival time depends on the processing efficiency of the payment platform and bank.

We provide professional pre-sale product consultation, skin type matching guidance, and usage method guidance services. For enterprise wholesale, group purchase, and personalized customized product demands, we provide exclusive one-to-one customized scheme design and price negotiation services.

 Once the package is confirmed to be lost by the logistics provider, users can apply for a full refund or free re-delivery within the valid period. We will actively cooperate with users to file logistics loss claims and bear all losses caused by logistics package loss.